Customer Stories

Customer Stories

We help the world's leading companies create the best AI agents. Here are a few stories from customers who run Rasa in production.

Customer Story — Developer Tools

From 100+ support forms to one AI agent.

JetBrains replaced a fragmented support stack with a single Rasa-powered AI agent — and held a 75–80% CSAT score across millions of users.

80%
Peak CSAT
100+
Forms Replaced
1
Unified Agent
Read case study
JetBrainsJetBrains customer story visual
Customer Story — Retail

Cut customer service contacts in half.

Albert Heijn used a Rasa agent to automate routine grocery service journeys — reducing service contacts by 50% while keeping customer experience consistent at national scale.

50%
Contacts Deflected
24/7
Coverage
NL
Nationwide
View case study
Albert HeijnAlbert Heijn customer story visual
Customer Story — Telecom

30% lighter agent workload with CALM.

Deutsche Telekom deployed Rasa CALM to automate complex service flows, dropping agent workload by 30% and lifting chat solution rate to 40% across regions.

30%
Workload Drop
40%
Chat Solve Rate
EU
Multi-region
Explore the outcome
Deutsche TelekomDeutsche Telekom customer story visual
Customer Story — Healthcare

59% goal completion across patient journeys.

Providence Health used Rasa CALM to deliver continuous, compliant patient conversations — driving a 59% goal completion rate per conversation.

59%
Goal Completion
HIPAA
Compliant
Multi
Care Lines
Read case study
Providence HealthProvidence customer story visual
Top enterprises trust Softree
AutodeskBNP ParibasGroupe IMASwisscomProvidenceSmartRecruiters
Global AI Solutions Provider case study
Artificial Intelligence

Global AI Solutions Provider

Complete modernization of a global AI solutions provider's website using React, Next.js, and Tailwind CSS to improve performance, scalability, SEO, and user experience.

read case study
Albert Heijn case study cover
Retail

Albert Heijn

Albert Heijn used a Rasa-powered AI agent to automate routine grocery service journeys — reducing service contacts by 50% while improving customer satisfaction at national scale.

read case study
JetBrains case study cover
Software

JetBrains

How JetBrains replaced 100+ fragmented support forms with a single Rasa-powered AI agent and achieved 75–80% CSAT across a customer base of millions.

read case study
2026 Winter Olympics
Audio Equipment / Audio Company

2026 Winter Olympics

Streamlining equipment transfers for the 2026 Winter Olympics through innovative mobile technology

read case study
Global Manufacturing Co. case study
Manufacturing

Global Manufacturing Co.

Softree unified plant operations across 40+ facilities with a governed Power Platform ecosystem — replacing spreadsheets, automating compliance, and delivering real-time visibility to plant leaders and executives.

read case study
Enterprise Intranet
SharePoint

Enterprise Intranet

SPFx panel improving SharePoint list management with Fluent UI.

read case study
Enterprise HR Team
Human Resources

Enterprise HR Team

Power Apps solution for employee tracking integrated with Dataverse.

read case study
Retail Client case study
Retail

Retail Client

A machine learning recommendation system that personalizes product discovery and boosts conversion rates.

read case study
Enterprise Technology Innovator case study
Artificial Intelligence

Enterprise Technology Innovator

Redesigned and rebuilt a modern enterprise website to showcase AI, cloud, software engineering, and digital transformation capabilities through a scalable, high-performance platform.

read case study
Media Publisher
Publishing

Media Publisher

Scalable MERN blogging platform with SEO-ready architecture.

read case study
EdTech case study
Education

EdTech

Student-focused mobile app for courses, learning material, and assessments.

read case study