Customer Stories

Customer Stories

Real projects. Measurable outcomes. See how ambitious companies build with Softree.

Power Platform · Customer story

62% faster approvals in 8 weeks

Softree stood up Power Apps, Dataverse, and Power Automate with ALM guardrails so Wicked Point could ship low-code solutions fast without losing control of data or approvals.

58%
Manual processing reduced
99%+
Data accuracy in Dataverse
99.5%
Flow success rate
Read case study
Wicked Point LLCWicked Point LLC hero
AI · Financial services

40% faster ticket resolution

Softree built retrieval-augmented copilots with entitlement-aware SharePoint indexes, human-in-the-loop escalation, and weekly knowledge gap reports for ECG's 1,200+ agents.

38%
Deflection rate
4.6/5
CSAT (copilot)
12
Shadow bots retired
Read case study
ECG GroupECG Group hero
Product engineering

Bi-weekly releases from week six

Softree embedded a product squad that learned SP Marketplace's install stack and delivered a Next.js control plane with retry-safe orchestration and real-time customer timelines.

/ month
Deploy frequency
1.4s
P95 dashboard load
-34%
Support tickets
Read case study
SP MarketplaceSP Marketplace hero
Top enterprises trust Softree
AutodeskBNP ParibasGroupe IMASwisscomProvidenceSmartRecruiters

9 stories

Built a Power Platform-based barcode scanning solution for an audio equipment company supporting the 2026 Winter Olympics. The mobile application enables real-time inventory transfers, barcode validation, warehouse tracking, and seamless integration with Dynamics 365 Finance & Operations, improving traceability and operational efficiency.
power-platform·Inventory Management, Asset Tracking, Barcode Scanning, Warehouse Operations

Barcode Scanner App for Audio Equipment Management

Built a mobile barcode scanning solution to streamline audio equipment transfers and provide real-time inventory traceability for the 2026 Winter Olympics.

read case study
AI-Powered ITSM Analytics & Process Automation
Information Technology / Enterprise IT Operations·Operations Analytics & Intelligent IT Service Management

AI-Driven IT Service Management Analytics Platform

AI-powered ITSM analytics platform reduced incident resolution time by 79%, improved SLA compliance to 99.2%, and automated 32% of recurring tickets.

read case study
esp-system
Government / Public Sector·Process Automation

Employee Separation Process Automation

Migrated a critical employee separation workflow from SharePoint Designer to Power Automate, reducing manual intervention by 60% and eliminating legacy dependencies.

read case study
AI-powered Copilot Assistant
Human Resources, Corporate Services, AI Automation·AI Agents, Process Automation, HR Operations, Employee Self-Service

HR Assistant Copilot Agent

An AI-powered HR Assistant built on Microsoft Power Platform that automates employee onboarding, leave management, and HR workflows. The solution reduces manual effort, improves data accuracy, and enables real-time employee self-service.

read case study
itsm
Information Technology Services

Global Enterprise IT Operations Leader

Global enterprise unified ITSM operations with Microsoft Fabric and AI, reducing incident resolution time by 79% and achieving 99.2% SLA compliance.

read case study
AI-Powered Process Discovery Copilot
power-platform·Process Automation, AI Copilot, Process Mining

AI-Powered Process Discovery Copilot

Built an AI-powered Process Discovery Copilot to identify sales bottlenecks, automate analysis, and deliver real-time process intelligence.

read case study
Wicked Point LLC hero
Professional Services·Process Automation

Wicked Point LLC

Softree stood up Power Apps, Dataverse, and Power Automate with ALM guardrails so Wicked Point could ship low-code solutions fast without losing control of data or approvals.

read case study
ECG Group hero
Financial Services·AI Agents

ECG Group

Softree built retrieval-augmented copilots with entitlement-aware SharePoint indexes, human-in-the-loop escalation, and weekly knowledge gap reports for ECG's 1,200+ agents.

read case study
SP Marketplace hero
Technology·Product Engineering

SP Marketplace

Softree embedded a product squad that learned SP Marketplace's install stack and delivered a Next.js control plane with retry-safe orchestration and real-time customer timelines.

read case study