Healthcare

AI-Powered Healthcare Operations Knowledge Assistant

Healthcare knowledge assistant reduces document search time by up to 35% while improving access to approved operational procedures.

Schedule a consultation
softreetechnology.com/case-studies
healthcare
0%
Source-Grounded Responses
0%
Approved Knowledge Coverage
RAG
Knowledge Retrieval

Client Profile

An Australian healthcare organization that wanted to modernize how hospital staff and care coordinators access operational knowledge. The organization had healthcare procedures, appointment guidelines, follow-up processes, and escalation information distributed across multiple documents and repositories.

Use Cases
AI Agents, Healthcare Knowledge Management, Intelligent Search, Operations
Industry
Healthcare
Project Type
Healthcare Knowledge Management
Scale of Operation
Healthcare operations involving hospital staff and care coordinators accessing operational procedures and patient-care information.
End Users
Hospital Staff & Care Coordinators
Service Provided
Healthcare AI SolutionsKnowledge ManagementRAG DevelopmentIntelligent Document SearchGenerative AI Development
The Client Challenge

Business Process Challenges

  1. Operational knowledge was distributed across multiple documents and repositories.
  2. Appointment procedures, patient follow-up guidelines, escalation processes, and patient-care information were not centralized.
  3. Hospital staff and care coordinators spent significant time manually searching for relevant information.
  4. Staff faced difficulty identifying the latest approved procedures.
  5. Manual document searches slowed responses to operational questions.
  6. There was a risk of inconsistent information being referenced.
  7. The organization needed reliable access to approved healthcare documentation with source traceability.
Our Approach

Our Strategic Approach

  1. Developed an AI-powered Healthcare Operations Knowledge Assistant using RAG on Azure.
  2. Built a conversational interface using React with a Python FastAPI backend.
  3. Centralized healthcare documents using Azure Blob Storage.
  4. Processed documents through extraction, cleaning, chunking, embedding, and indexing.
  5. Used Azure AI Search to retrieve relevant document sections based on user questions.
  6. Used Azure OpenAI to generate grounded responses based on retrieved healthcare documentation.
  7. Added source and section references so staff could trace responses back to the original documentation.
Our Solution Architecture

How we delivered it.

AO
Azure OpenAI
Integrated Azure OpenAI layer in the solution architecture.
AAS
Azure AI Search
Integrated Azure AI Search layer in the solution architecture.
RG(
Retrieval-Augmented Generation (RAG)
Integrated Retrieval-Augmented Generation (RAG) layer in the solution architecture.
AOE
Azure OpenAI Embeddings
Integrated Azure OpenAI Embeddings layer in the solution architecture.
ABS
Azure Blob Storage
Integrated Azure Blob Storage layer in the solution architecture.
R1
React 19
Integrated React 19 layer in the solution architecture.
T
TypeScript
Integrated TypeScript layer in the solution architecture.
V
Vite
Integrated Vite layer in the solution architecture.
TC
Tailwind CSS
Integrated Tailwind CSS layer in the solution architecture.
P
Python
Integrated Python layer in the solution architecture.
F
FastAPI
Integrated FastAPI layer in the solution architecture.
MEI
Microsoft Entra ID.
Integrated Microsoft Entra ID. layer in the solution architecture.
Visual Proof

Explore the Solution Through visuals

Featured Screenshot
Click to expand
Thumbnail 1
01 // VIEWView 01
Thumbnail 2
02 // VIEWView 02
Thumbnail 3
03 // VIEWView 03
Thumbnail 4
04 // VIEWView 04
Thumbnail 5
05 // VIEWView 05
Thumbnail 6
06 // VIEWView 06
The Outcome

What changed for the client.

  1. Faster access to healthcare operational information.
  2. Reduced reliance on manual document searching.
  3. Quicker responses to routine operational questions.
  4. Improved access to standardized and approved healthcare procedures.
  5. Better traceability through document and section references.
  6. Centralized healthcare knowledge in a conversational platform.
  7. More efficient support for care coordinators and hospital staff.
  8. Scalable foundation for future healthcare applications, including appointment support, patient follow-up assistance, escalation guidance, and workflow automation.
Results & Business Impact

The numbers behind the rollout.

01
Source-Grounded Responses
90%
02
Approved Knowledge Coverage
100%
03
Knowledge Retrieval
RAG
Reference Tech Stack

The full integration layer.

Azure OpenAI
Azure AI Search
Retrieval-Augmented Generation (RAG)
Azure OpenAI Embeddings
Azure Blob Storage
React 19
TypeScript
Vite
Tailwind CSS
Python
FastAPI
Microsoft Entra ID.
More Customer Stories

Other engagements worth a look.

Agentic AI for Supply Chain Procurement

Agentic AI for Supply Chain Procurement

See how Softree used Agentic AI, Amazon Bedrock and Nova 2 Sonic to automate procurement, supplier coordination and supply-chain monitoring.

Read case study→
Emergency Department Performance Analytics Platform

Emergency Department Performance Analytics Platform

A Microsoft Fabric and Power BI analytics platform helped a multi-specialty healthcare network reduce emergency department wait times by approximately 34%.

Read case study→
Enterprise Tableau Server Modernization & Cloud Migration

Enterprise Tableau Server Modernization & Cloud Migration

An enterprise organization modernized its multi-site Tableau environment with structured migration, content rationalization, governance, automation, and cloud validation.

Read case study→
Tableau Server to Tableau Cloud Migration

Tableau Server to Tableau Cloud Migration

An enterprise organization modernized its Tableau environment by migrating from Tableau Server to Tableau Cloud with improved governance, connectivity, and validation.

Read case study→
Logistics Control Tower for Shipment Exception Management

Logistics Control Tower for Shipment Exception Management

A Canadian logistics organization uses an AI-powered control tower to monitor shipments, detect exceptions, and coordinate resolution through Agentic AI and RAG.

Read case study→
Employee Knowledge Discovery and Search Assistant

Employee Knowledge Discovery and Search Assistant

A leading IT services organization improved employee knowledge access with a SharePoint-based AI assistant, reducing manual document search and review effort.

Read case study→
FAQ

Frequently asked questions.

Softree delivers custom solutions across AI and automation, Power Platform, SharePoint customization, full-stack web and SaaS engineering, and data analytics.
We combine modern software engineering standards, secure cloud configurations, pre-built accelerators, and agile delivery methodologies to produce governed, scalable applications.
Our agile delivery model typically produces scoped initial MVPs in 4 to 8 weeks, with comprehensive enterprise deployments completed in 10 to 12 weeks.
Yes. We design and build secure custom API gateways, REST connectors, and database bridges to ensure our custom solutions integrate seamlessly with your existing legacy infrastructure.

Let's Start a Conversation

Engineer wearing futuristic VR headset
PARTNER WITH SOFTREE

Extend Your Engineering Capacity.
Not Your Hiring Complexity.

Build, scale and deliver more with an engineering partner that works as an extension of your team.

WHAT WE BUILD
  • Agentic AI & Automation
    AI Core
  • Full-Stack Web & Mobile Apps
    Engineering
  • Power Platform & SharePoint
    M365
  • Data Pipelines & Power BI
    Fabric
HOW WE DELIVER
  • Dedicated Offshore Squads
    Senior talent
  • White-Label Delivery
    Your brand
  • Flexible Team Capacity
    Scale in 48h
  • Enterprise NDA & IP Protection
    100% secure

HOW WE CAN EXTEND YOUR TEAM

AI ENGINEERING
  • Agentic AI
    Agents
  • AI Automation
    Flows
  • Enterprise RAG
    Search
MICROSOFT
  • Azure OpenAI
    Cloud
  • Microsoft Fabric
    Data
  • Power Platform
    Apps
QUALITY ENG
  • AI Testing
    QA
  • Security Testing
    Sec
  • Automation
    CI/CD
SOFTWARE ENG
  • React / Next.js
    Web
  • Node.js / Python
    API
  • FastAPI
    Async
CLOUD & DATA
  • Azure / AWS
    Infra
  • Data Pipeline
    ETL
  • DevOps
    GitOps

Got a question, challenge, or idea?

Fill out the form or pick a time on our scheduler:

30-min discovery call

Same Calendly as our booking page · instant invite

Timeline, scope, budget — the more detail, the better we can help.
Direct Inquirysales@softreetechnology.comResponse within 2 hours · NDA guaranteed
HQ · Bengaluru

11th Floor, Prestige Tech Park, Platina 2 · Outer Ring Rd, Kadubeesanahalli, Bengaluru 560087

Engineering Hub · Cuttack

PLOT 5C/1283, SECTOR-10, CDA, Cuttack, Odisha 753014, India