SP Marketplace
Bi-weekly releases from week six
Softree embedded a product squad that learned SP Marketplace's install stack and delivered a Next.js control plane with retry-safe orchestration and real-time customer timelines.
Project overview
SP Marketplace
Softree embedded a product squad that learned SP Marketplace's install stack and delivered a Next.js control plane with retry-safe orchestration and real-time customer timelines.
The Client Challenge
Installation runbooks were manual and opaque — customers could not see progress, and support reconciled status in spreadsheets.
Opaque installs
Buyers could not see progress between kickoff and completion — eroding trust.
Fragile scripts
Upstream API changes broke runbooks without automated detection.
Slow releases
Quarterly deploys blocked customer commitments and revenue recognition.
Our approach
Softree shadowed live installs, captured edge cases in executable specs, and rebuilt the control plane as a typed Next.js app with observable job orchestration.
Discover
Shadowed live installs and mapped failure modes.
Model
Event-sourced job schema with idempotent webhooks.
Build
Portal + API with preview envs per PR.
Harden
Retry policies, OTel traces, and smoke suites.
Scale
Bi-weekly train with feature flags for enterprise cohorts.
Solution overview
How we delivered
A modular portal orchestrates provisioning scripts, signed webhooks, and SLA-aware timelines — with role-based views for installers, support, and customer success.
Next.js portal
App Router UI with server actions for mutations.
Orchestration API
Node services coordinating install scripts and queues.
PostgreSQL
Event-sourced job history with replay support.
Webhook gateway
Signed partner callbacks with dead-letter queue.
Visual proof
What we shipped
Customers track installs in real time, operators get actionable retries, and the squad ships on a predictable bi-weekly train.
Discovery sprint
Results
Results & Business Impact
Deploy frequency
P95 dashboard load
-
Support tickets
Failed installs recovered
Reference tech stack
Microsoft Power Platform ecosystem
Governed low-code components integrated with Azure — built for enterprise scale and plant-floor reliability.
Next.js
Enterprise integration layer
TypeScript
Enterprise integration layer
Node.js
Enterprise integration layer
PostgreSQL
Enterprise integration layer
Azure
Enterprise integration layer
GitHub Actions
Enterprise integration layer
“SOFTREE staff worked with us to learn our installation automation technology and built exactly what we needed.”
Darrell Trimble
VP Engineering · SP Marketplace · California
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